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What can leaders who are struggling with the challenge of AI learn from the CEO of Microsoft - Satya Nadella ?
In the 10 years during which he has been the CEO of Microsoft, Nadella has renewed its entire spirit and working culture. By doing so, Microsoft became the most valuable company in the world in 2023, beating both Apple and Alphabet (aka Google).
It is indisputable that Microsoft has achieved a strong and dominant position in computing technology worldwide. Just the same, the reset of its mission and vision provide indicators of how this success was made possible.
These indicators all focus on people (not technology)
MISSION: To empower everyone
VISION: To help businesses and people throughout the world realize their potential
Read why Leadership powered by networks makes a powerful difference for effective leaders
Nadella and his approach to technology offers an important message for leaders of organizations of any size or industry
We are currently entering the emerging “Age of Intelligence” where a strategic balance between human capacity and technological proficiency will impact the success of AI initiatives. A decisive role for leaders is to delineate the unique AI solutions for their organizations. This key focus for leaders in organizations will enable them to successfully engage with the challenges of this kind of continual digital transformation.
CEOs and leaders in the C-Suite need to serve as a model for embracing lifelong learning about these emerging technologies. While they do not need to become technical experts on all the details of AI, they do need to understand what it can (and can not do) for their business by keeping up with the on-going development of AI.
AI poses a special challenge for leaders to develop an appropriate strategy for the use of this technology. The effective implementation of AI also requires that leaders formulate powerful questions about how to realize this strategy. These questions serve to initiate a exploration and discussion with people throughout the organization about how best to achieve the strategy's intent and related goals.
This active participation of people taps into the vast know-how and experience of everyone throughout the organization. This feedback not only provides useful feedback and new perspectives but also serves to cultivate a positive work environment about the introduction and use of AI throughout the organization.
All this people-driven knowledge provides a solid foundation to inform the technical design, development and testing of an AI initiative.
With an overall strategy and the accompanying strategic questions, the appropriate data base can be modelled and tested by the CTO and the organization’s team of data scientists, statisticians and analysts.
When the results start coming in, it is time for the experienced people throughout the organization to constructively look at the results and provide feedback for improvements to make the AI initiative even better and more effective for everyone in the organization.
Nadella’s approach at Microsoft demonstrates,
the AI challenge is not all about technology,
it is about the vital role that people play as well.
- AI is about LEADERSHIP which models the way forward, continuously learning.
- AI is about a CULTURE which values the potential of its people and their ability to innovate
- AI is about VALUES which advance the participation of employees who help shape the successful development of AI initiatives
- AI is about experimenting with new ways of WORKING to enhance people’s performance
Want some more food-for-thought for your AI initiative?
Read our blog “Network Leadership is decisive to ensure AI success”.
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